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Frequently Asked Questions

How do I get started with Zoho SalesIQ for my website?

Sign up on the SalesIQ website, complete your profile, and add the tracking code to your website via Settings > Websites to activate live chat.

Can I install SalesIQ on multiple websites?

Yes, you can add multiple domains under Settings > Websites, allowing monitoring and engagement across all your sites.

What features are available in the free plan of SalesIQ?

The free plan includes live chat, basic visitor insights, and limited chatbot capabilities, suitable for small businesses or testing.

How does the AI-powered chatbot help improve customer engagement?

The AI chatbot automates responses, captures leads, and directs visitors to relevant info, accessible via Settings > Chatbots.

How can I identify hot leads using SalesIQ?

Use lead scoring and visitor tracking under Insights > Visitors to identify and prioritize engaged prospects.

What are the options for upgrading from the free plan?

Go to Settings > Subscription to view and select paid plans with advanced features like audio calls and custom chatbots.

Are there any trial periods for premium features?

Yes, a 15-day free trial for all premium features is available; sign up and activate it via Settings > Billing.

How do I add a chatbot to my website?

Use the drag-and-drop builder in Settings > Chatbots to create and deploy your chatbot code on your website.

How do I enable built-in audio calling within SalesIQ?

Navigate to Settings > Features > Audio Calls to enable and configure audio calling features.

What should I do if SalesIQ live chat is not working properly?

Check if the tracking code is correctly installed, and verify your internet connection and browser compatibility under Settings > Troubleshooting.

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