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Frequently Asked Questions

How do I start transferring photos from my iPhone to my computer using Simple Transfer?

Open the app on your device, connect to the same WiFi network as your computer, then select photos and tap 'Transfer' to begin. For USB, connect your device and choose USB transfer mode in settings.

Can I transfer multiple photos and videos at once?

Yes, simply select 'All' in an album or tap 'Select All,' then tap 'Transfer' to send all selected items via WiFi or USB.

What are the main transfer options available in Simple Transfer?

You can transfer files over WiFi or through a USB cable, ensuring fast, secure, and private transfer directly between your device and computer.

How do I convert HEIC photos to JPG or HEVC videos to MP4/MOV?

Select the photos or videos, then tap the export or convert option, choosing JPG for images or MOV/MP4 for videos within the app.

What is the process for transferring Live Photos as videos?

Select Live Photos, then choose the option to export them as videos or photos+videos from the export menu.

How can I free up space on my device using Simple Transfer?

Use the Photo Cleaner feature to delete large or duplicate photos and videos, or automatically delete transferred items in settings under 'Free Up Space.'

What are the differences between Trial, Free, and Premium modes?

Trial allows 10 downloads per album; Free limits to the 50 oldest items; Premium offers unlimited transfer, photo cleaning, and format conversions through a subscription or lifetime purchase.

How do I upgrade to Premium or manage my subscription?

Tap 'Upgrade' inside the app, then follow the prompts. To manage a subscription, go to Settings > iTunes Store & App Store > Apple ID > Subscriptions.

Is my data safe when transferring using Simple Transfer?

Yes, all transfers are done over your local WiFi or USB, with no data sent to external servers, ensuring your privacy and security.

What should I do if the transfer fails or the app crashes?

Check your device and network connection, restart the app, and try again. For persistent issues, contact support at [email protected] for assistance.

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