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Frequently Asked Questions

How do I get started with TestNav on my Windows device?

Download and install TestNav from the official website, then launch the app and follow on-screen instructions to set up your account.

What are the basic system requirements to run TestNav?

Ensure your Windows 10 device has the Anniversary Update (version 1607) or later, with a reliable internet connection and administrator rights for installation.

How does TestNav ensure secure and reliable test delivery?

TestNav uses secure browsing, encryption, and robust server connections to prevent interruptions and protect test data during delivery.

Can I customize test settings within TestNav?

Yes, navigate to Settings > Test Configuration to customize test timing, navigation options, and security features for each exam.

What features does TestNav offer for item delivery and management?

TestNav supports randomized item delivery, question sequencing, and real-time monitoring to ensure test integrity and efficiency.

How can I manage user accounts and access within TestNav?

Go to Settings > User Management to add, remove, or modify user accounts and assign appropriate roles and permissions.

Is there a subscription or license fee for TestNav?

Yes, TestNav requires a Pearson-only license or subscription, managed via Settings > Account > Subscription; contact sales for details.

How do I update my subscription or license for TestNav?

Visit Settings > Account > Subscription to view or renew your license, or contact Pearson support for assistance with billing.

What should I do if TestNav encounters a technical issue during a test?

Check internet connection, restart the app, and contact Pearson support if issues persist or consult troubleshooting guides in Help > Support.

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