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Frequently Asked Questions

How do I start my 7-day free trial of Total Defense Essential Antivirus?

Download the app, open it, and click 'Start Free Trial' on the home screen to activate your 7-day trial.

Is there a way to scan my device for viruses and malware manually?

Yes, open the app, navigate to the 'Scan' tab, and select 'Full Scan' to check your device for threats.

Can I customize the security settings for specific threats like ransomware or phishing?

Yes, go to Settings > Protection Modules and enable or customize defenses against specific threats like ransomware and phishing.

How does the app protect me from malicious links and fake websites?

The app provides real-time alerts for phishing attempts and blocks access to malicious links or fraudulent webpages during browsing.

What features does Total Defense Essential provide to safeguard my online banking and shopping?

It offers real-time malware detection, phishing alerts, and encrypted browsing support to secure your online activities.

How does the app detect and prevent ransomware attacks?

The app monitors suspicious activities and restricts unauthorized file modifications to prevent ransomware from encrypting your data.

Can I upgrade my trial to a paid subscription easily?

Yes, go to Settings > Subscription and follow the prompts to upgrade from your free trial to a paid plan.

How do I check my subscription status or manage my account?

Navigate to Settings > Account to view your subscription details and modify your plan or payment methods.

What should I do if the app is not scanning properly or reports errors?

Restart the app and device, ensure your app is updated, and reinitiate the scan. Contact support if the issue persists.

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