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Frequently Asked Questions

How do I install Trend Micro Internet Security on my Windows PC?

Download the installer from the official website, run it with administrator privileges, and follow on-screen instructions to complete the installation.

Can I protect multiple Windows PCs with one subscription?

Yes, the app protects up to 3 Windows PCs; activate each device after signing in during setup.

How do I enable or customize the Folder Shield feature?

Go to Settings > Privacy > Folder Shield, then select folders and set permissions for authorized applications to protect files from ransomware.

How does the Pay Guard feature work during online banking or shopping?

Enable Pay Guard in Settings > Privacy > Pay Guard; it opens a secure, isolated browser for safe online transactions.

How can I set up content filtering for my kids?

Navigate to Settings > Parental Control, create profiles, and customize restrictions to keep kids safe online.

What should I do if I encounter a false positive or a blocked legitimate website?

Open the app, go to Quarantine or Blocked sites list, and choose to whitelist or review the website for safe access.

How do I check or update my subscription to ensure continuous protection?

Go to Settings > Account > Subscription to view, renew, or upgrade your subscription plan.

What features are available during the 30-day free trial?

All core features like malware protection, Folder Shield, Pay Guard, parental controls, and privacy tools are available during the trial period.

Is Trend Micro Internet Security compatible with Windows 11?

Yes, it is fully compatible with Windows 11 and optimized for the latest Windows operating system.

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