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Frequently Asked Questions

How do I install Trend Micro Maximum Security on my devices?

Download the installer, run it, and follow on-screen instructions. Ensure you have administrator privileges during installation for a smooth setup.

How can I activate the 30-day free trial?

Download and install the app, then click 'Start Free Trial' on the welcome screen to enjoy full features during the trial period.

Which devices and operating systems are supported?

Trend Micro supports up to 5 devices across Windows, macOS, iOS, Android, and ChromeOS; just install the app on each device.

How does the Folder Shield feature protect my files?

Folder Shield restricts access to specified folders, allowing only authorized applications, thereby preventing ransomware from encrypting your files.

What is Pay Guard, and how does it enhance online banking security?

Pay Guard provides a secure, dedicated browser for online banking and shopping, adding an extra layer of protection against phishing and malware.

How do I set up and use the Password Manager?

Access Settings > Password Manager to create or import passwords. It synchronizes across your devices for easy and secure management.

What should I do if I encounter a subscription or billing issue?

Go to Settings > Account > Subscription to view or manage your plan, or contact support for further assistance.

Is mobile security included, and how do I enable it?

Yes, Mobile Security is included. Download the app on your mobile device, log in, and enable security features to stay protected online.

How does the AI Learning enhance overall protection?

AI Learning detects new threats by analyzing patterns and behaviors, providing proactive, real-time protection against emerging malware and scams.

How can I get technical support if I experience issues?

Visit our support page or contact customer service through the app for quick assistance with technical problems or questions.

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