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Frequently Asked Questions

How do I start a scan to recover deleted files with Advanced File Recovery?

Open the app, select the drive or device, then click 'Scan' to search for deleted files. Navigate through results to preview recoverable files.

Can I preview files before recovering them?

Yes, the software allows previewing recoverable files during the scan before restoration. Double-click files to preview.

What file formats does Advanced File Recovery support?

It supports formats like DOC, XLS, PPT, ZIP, JPEG, PNG, MP4, MP3, WAV, and more for comprehensive recovery.

How does the recovery process work for formatted or corrupted disks?

Select the formatted or corrupted disk, initiate a scan, and the software will attempt to locate and recover lost files from the disk.

Can I recover files encrypted with BitLocker?

Yes, the full version can recover files from BitLocker-encrypted drives. Make sure the drive is connected during recovery.

What are the limitations of the trial version for recovery?

The trial allows free scanning and previewing files but requires the full version to recover any data without limitations.

How do I subscribe to the full version of Advanced File Recovery?

Open the app, go to Settings > Account > Subscription, and follow the prompts to purchase and activate the full version.

Can I recover unlimited files with the full version?

Yes, the full version offers unlimited recovery regardless of file size, enabling comprehensive data restoration.

Is there customer support available if I encounter issues?

Yes, you can contact customer support via the app's help section or visit the official website for assistance.

What should I do if the app fails to detect a connected storage device?

Ensure the device is properly connected and recognized by Windows. Restart the app and try again; update your drivers if needed.

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