Frequently Asked Questions
How do I start cleaning duplicate files on Windows 11/10 with Duplicates Cleaner Prime?
Simply launch the app, click 'Deep Scan,' select your preferred scan mode, and then click 'Start.' The app will automatically detect duplicates for you.
Can I use Duplicates Cleaner Prime for free before purchasing?
The app offers a free trial with limited features. To unlock full functionality, you need to purchase a license, which is a one-time payment for multiple devices.
How does the Intelligent Eye Technology help find similar images?
IET uses advanced visual analysis to detect photos that look alike, even if they are not exact duplicates, helping you free up more space efficiently.
What file formats are supported for duplicate detection and cleaning?
The app supports JPEG, PNG, MP3, MP4, PDF, DOCX, and many other common file formats for comprehensive duplicate management.
How can I customize the scan to exclude certain folders or file types?
Go to Settings > Exclusion Filters, then specify folders, file types, or extensions you want to exclude from scanning for tailored results.
What options do I have for deleting duplicate files?
You can choose to delete files permanently or move them to the Recycle Bin via the deletion mode in settings, ensuring safe cleanup.
Is the app safe to use on sensitive or important files?
Yes, your privacy is protected as the app runs entirely on your device without uploading files, ensuring your data remains secure.
Does Duplicates Cleaner Prime offer any backup or restore features?
Yes, you can save your scan and cleanup settings for later use or restore previous configurations via the Backup & Restore Settings in the app.
What should I do if the app isn't detecting any duplicates but I know they exist?
Check your scan settings, ensure correct filters are applied, or try content-based scanning mode for more accurate detection and try again.
Will the app slow down my computer during the cleanup process?
No, the app is designed to be CPU-friendly and lightweight, so it runs smoothly without significantly impacting your PC's performance.
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