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Frequently Asked Questions

How do I set up Media Browser for the first time?

Download the app, launch it, then follow the on-screen setup wizard to connect your local folders or cloud storage, and authenticate your AWS S3 or S3-compatible accounts.

Can I connect multiple storage sources within Media Browser?

Yes, you can add multiple sources like local folders and cloud storage in the Settings > Storage section to manage them conveniently.

How do I browse and access my files in the app?

Navigate to the Storage tab, select your connected storage, and browse through folders or buckets to locate your files.

How can I upload content directly to my Dissemino MAM?

In the app, select files and choose the 'Upload to MAM' option, which appears when linked with Dissemino Media Asset Management in Settings.

What are the key steps to download files from AWS S3 or S3-compatible storage?

Find the desired files, tap on them, and select the 'Download' button to save files locally to your device.

What features are included in the 30-day free trial?

The trial provides access to all features, including multi-source management, direct uploads, and downloads, to evaluate the app fully.

How do I purchase a license after the free trial ends?

Go to Settings > Subscription, choose your plan, and complete the payment process to activate the full version.

Can I upgrade or downgrade my subscription plan?

Yes, navigate to Settings > Subscription, where you can change your plan as per your needs, following the prompts.

What should I do if I encounter issues accessing my cloud storage?

Check your network connection, verify account credentials, and ensure your storage service is operational. Contact support if issues persist.

Does Media Browser support file management features like editing or deleting files?

Currently, it focuses on browsing, downloading, and uploading. File editing or deleting can be performed directly within your storage service.

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