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Frequently Asked Questions

How do I start a remote assistance session with Quick Assist?

Open Quick Assist, sign in with your Microsoft account, then choose 'Assist another person' to generate a code and share it with your friend or family member.

Can I use Quick Assist on different devices or Windows versions?

Yes, Quick Assist works on Windows 10 and later. Simply download it from the Microsoft Store if not pre-installed on your device.

What should I do if I forget my Microsoft account login for Quick Assist?

Use the account recovery options via the Microsoft account sign-in page to reset your password or regain access before using Quick Assist.

How do I request help from someone using Quick Assist?

Open Quick Assist, select 'Get assistance,' and share the unique code generated with your helper to start the remote session.

Can I see what the other person is doing during a session?

Yes, Quick Assist allows you to view their screen in real time during the session, helping you guide or diagnose issues effectively.

What features does Quick Assist offer during a session?

It provides screen sharing, remote control, annotations, laser pointer, and chat to facilitate effective remote support.

How do I switch between viewing and controlling the remote PC?

During the session, click 'Request control' to take full control or 'Give control' to allow the helper to control your device.

Is Quick Assist free to use, or does it require a subscription?

Quick Assist is free and included with Windows 10 and later versions, no subscription required.

Are there any costs associated with upgrading or premium features in Quick Assist?

No, all core functionalities are free. There are no premium upgrades or hidden charges.

What should I do if Quick Assist is not working properly?

Check your internet connection, ensure Windows is up to date, and restart the app. Refer to troubleshooting guides or contact support if needed.

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