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Frequently Asked Questions

How do I quickly test my internet speed using Speedtest by Ookla?

Open the app, then click the 'Go' button to start the test. It takes less than 30 seconds to get your ping, download, and upload speeds.

Can I monitor my previous internet speed tests?

Yes, the app saves detailed reports of your past tests. Access them through the 'History' section within the app to track your speeds over time.

How accurate is the speed test on Speedtest by Ookla?

Our global network ensures accurate results everywhere. The app uses multiple server locations to provide reliable speed measurements.

What is the process to share my speed test results?

After testing, click the 'Share' icon to copy or share your results directly via email or social media from the results screen.

How do I troubleshoot if my speed test shows unexpectedly low speeds?

Check your internet connection, close background apps, and retest. For persistent issues, restart your device and try the test again.

How can I verify the internet speed promised by my provider?

Run a speed test using the app, then compare your results with the speed promised in your service plan. Use this to verify your connection.

Are there any subscription options for additional features?

Speedtest by Ookla is free, but there are optional upgrades like Speedtest Premium for enhanced insights. Visit settings > Account > Subscription to explore.

How do I upgrade to a premium version or manage my subscription?

Go to Settings > Account > Subscription within the app to view, upgrade, or cancel your subscription plans.

Will using Speedtest by Ookla affect my internet bandwidth or data usage?

Speedtests use a small amount of data, but the impact is minimal. No significant bandwidth is consumed during testing.

Does the app work on Windows desktops and how do I install it?

Yes, the app is available for Windows. Download it from the official website or Microsoft Store and follow installation prompts.

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