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Frequently Asked Questions

How do I start using the Xerox Print and Scan Experience app on my Windows device?

Download and install the app from the official website or Microsoft Store. Launch the app and connect your Xerox or Lexmark device via network or USB to begin printing and scanning.

Can I print directly from my desktop applications using this app?

Yes, the app supports printing directly from desktop apps using Print Support App (PSA) for Microsoft IPP or Universal Print drivers. Ensure your device is properly connected.

How can I preview my print settings before printing?

When printing from the app or desktop, select the print job, then click 'Preview' to review settings and ensure everything is correct before sending to the device.

What scanning features does the app offer?

You can scan documents, preview, edit, and save in PDF, JPEG, or PNG formats. Customize settings like auto-crop, straighten, rotate, and remove blank pages before saving.

How do I use the Document Toolkit for editing my scanned documents?

Open the scanned document in the Document Toolkit via the app, then use tools like remove, reorder, resize, add signatures, or markup to customize your document.

How can I set up custom shortcuts for my most-used workflows?

Go to Settings > Personalization in the app, then create custom 1-Touch applets and destinations in the Document Toolkit for quick access to your workflows.

Is the app free, or are there subscription options?

The core app is free to download and use; some advanced features may require a subscription or purchase. Check Settings > Account > Subscription for details.

How do I upgrade to premium features or manage my subscription?

Navigate to Settings > Account > Subscription within the app, then follow prompts to subscribe, upgrade, or manage your plan.

What should I do if printing or scanning isn't working properly?

Ensure your device is connected and updated. Restart the app and device. Check the connection, and refer to the troubleshooting section in Settings > Support for assistance.

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